Privacy Policy - Brock Excavation and Septics
Business Details: Brock Excavation and Septics
24016 Lake Ridge Road
Pefferlaw, ON L0E 1N0
Phone: (705) 333-7373
Email: info@brockexcavation.ca
Effective Date: April 16, 2026
1. What to Expect from Our Text Messages:
When you opt to receive text messages from Brock Excavation and Septics, you can expect to receive communications related to your services. These may include:
- Appointment reminders
- Invoices
- Service updates
- Promotional offers
The frequency of messages may vary based on your interaction with our services, but we aim to limit communications to ensure they are relevant and timely.
2. Information We Collect:
To provide our services effectively, we collect the following information from our customers:
- Name
- Phone number
- Email address
- Service history
3. How We Use Your Information:
The information we collect is used to:
- Send reminders regarding scheduled services
- Provide customer support and respond to inquiries
- Manage customer accounts
- Improve our services based on customer feedback and usage patterns
4. Data Storage and Protection:
We value your privacy and take the necessary steps to protect your information. We use secure systems and industry-standard safeguards to store and protect your data. Access to your information is restricted to authorized personnel only.
5. Information Sharing:
Brock Excavation and Septics does not sell or rent your personal information to third parties. However, we may share your information with trusted third parties, such as payment processors and service partners, to facilitate transactions and provide our services. We ensure that these third parties adhere to strict confidentiality and security measures.
6. Customer Rights:
Customers have the right to request updates to their personal information or to request the removal of their information from our records. To do so, please contact us using the information provided above.
7. Opting Out and Getting Help:
If you wish to opt out of receiving text messages, you can do so at any time by replying “STOP” to any text message you receive from us. For further assistance or clarity regarding our privacy practices, please feel free to reach out to us via email or phone.
8. Changes to This Privacy Policy:
We may modify this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage customers to review this policy periodically for any updates.